Privacy Policy

Last updated: October 16, 2026

Introduction

Your privacy is important to us. This Privacy Policy explains how One Turn & CO (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information collected through oneturncoo.com and other sites we own and operate.

We respect your privacy regarding any information we may collect from you through our website and related communications. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

What Information Do We Collect?

We only ask for personal information when we truly need it to provide a service to you. When you contact us or complete a website form, we collect the information you provide, which may include your name, email address, telephone number, organization, professional role, service interests, and information about your operational needs.

Our website is hosted through Hostinger and uses its website tools. Depending on the features enabled, these services may process technical information such as your IP address, browser and device details, access times, pages visited, and interactions with the website.

We do not accept payments through this website or request payment-card information through our website forms.

Please provide only information relevant to your inquiry. Do not submit passwords, payment-card details, health information, employee records, donor records, or other sensitive third-party information through general website forms. If confidential records are necessary for an engagement, contact us to discuss an appropriate method for sharing them.

Why Do We Collect This Information?

We collect personal information by fair and lawful means, with your knowledge and consent. We let you know why we are collecting it and how it will be used.

We use personal information to respond to inquiries, understand your needs, assess service fit, arrange consultations, prepare proposals, and communicate about our services.

We may also use relevant information to administer business relationships, maintain correspondence, operate and improve our website, protect against misuse, resolve disputes, and meet legal obligations.

Where we send marketing communications, we do so in accordance with applicable consent and unsubscribe requirements. Submitting an inquiry does not automatically constitute express consent to unrelated marketing communications.

Consent and Your Choices

You are free to refuse our request for personal information, with the understanding that we may be unable to provide some of the services or information you request.

When you submit an inquiry, we use the information reasonably necessary to respond to your request. We do not treat your use of this website as blanket consent to unrelated uses of your information.

You may withdraw consent by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain any consequences, including whether withdrawal affects our ability to provide a requested service.

Who Has Access to Your Information?

We do not share personally identifying information publicly or with third parties, except where required by law or where reasonably necessary to provide a requested service.

Access is limited to individuals and service providers who require information for authorized purposes, such as responding to inquiries, operating the website, supporting communications, or delivering agreed services.

Hostinger provides our website hosting and related website tools. It may store or process information submitted through those tools on our behalf.

We use appropriate contractual or other measures to protect personal information processed on our behalf and limit the information provided according to the service being performed.

When Do We Disclose Personal Information?

We may disclose personal information to service providers or professional advisers where reasonably necessary for the purposes described in this policy.

We may also disclose information with your consent or when required or permitted by law, including in response to valid legal process.

Where permitted by law, personal information may be disclosed in connection with a proposed or completed business transaction, such as a sale, merger, or reorganization, subject to applicable confidentiality and information-protection requirements.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support functionality and, where enabled, understand website usage and performance.

You can manage cookies through your browser settings and any privacy controls available on the website. Restricting certain cookies may affect website functionality.

Where required, we provide additional information and obtain consent before using non-essential tracking technologies. This policy does not replace any separate consent required for those activities.

Processing Outside Canada

Hostinger and other service providers may store or process personal information outside Canada, depending on the services and infrastructure involved.

Information processed in another country may be subject to that country’s laws and lawful access by courts, law-enforcement bodies, or government authorities.

We remain accountable for personal information transferred to service providers for processing on our behalf and use appropriate measures to protect it. You may contact us for information about these arrangements.

How Long Do We Keep Information?

We only retain collected information for as long as necessary to provide you with the requested service, maintain business relationships, meet legal or contractual obligations, and resolve disputes.

Retention depends on the nature of the information and the purpose for which it was collected. When information is no longer required, we take appropriate steps to delete, destroy, or anonymize it.

We may retain limited information necessary to respect an unsubscribe request or other privacy preference.

How Do We Protect Information?

We protect the information we store using commercially acceptable measures intended to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Safeguards are selected according to the sensitivity of the information and the risks involved.

No website, internet transmission, or electronic storage system is completely secure. We cannot guarantee absolute security.

If a privacy breach occurs, we assess it and take the response, reporting, notification, and recordkeeping measures required by applicable law.

Access, Correction, and Privacy Requests

Subject to applicable law and permitted exceptions, you may request access to personal information we hold about you and information about how it has been used or disclosed. You may also request correction of inaccurate or incomplete information.

You may contact us to withdraw consent or request deletion. These requests are subject to applicable legal requirements, contractual restrictions, and necessary retention obligations.

We may verify your identity before responding and will request only information reasonably necessary for that purpose. We respond within applicable legal time limits and explain any restrictions or refusal where required.

Marketing Communications

If you receive marketing communications from us, you may unsubscribe using the mechanism provided in the message or by contacting contact@oneturncoo.com.

We process unsubscribe requests within applicable legal timeframes.

Unsubscribing from marketing does not prevent communications necessary to respond to your requests, administer an active engagement, or meet legal obligations, where permitted by law.

Links to Other Websites

Our website may link to external sites that are not operated by us. We have no control over the content and practices of those sites and cannot accept responsibility or liability for their respective privacy policies.

Please review the privacy policies of any external websites before providing personal information.

Changes to This Policy

We may update this policy to reflect changes in our website, business practices, or legal obligations. The date above indicates when it was last updated.

Where required, we will provide additional notice or obtain consent for material changes. Posting a revised policy does not, by itself, authorize a new use requiring consent.

Contact and Complaints

For privacy questions, access or correction requests, consent withdrawal, or complaints, contact:

One Turn & CO
Email: contact@oneturncoo.com

We will review privacy complaints and respond within applicable legal timeframes. If you remain dissatisfied, you may contact the Office of the Privacy Commissioner of Canada regarding matters within its jurisdiction.